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	<title>Las Vegas MyOptic &#187; Discussion questions</title>
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	<description>A cockeyed view from afar</description>
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		<title>Where call centers go to die</title>
		<link>http://www.vbsnm.com/2009/06/09/where-call-centers-go-to-die/</link>
		<comments>http://www.vbsnm.com/2009/06/09/where-call-centers-go-to-die/#comments</comments>
		<pubDate>Tue, 09 Jun 2009 18:20:10 +0000</pubDate>
		<dc:creator>The Author</dc:creator>
				<category><![CDATA[Discussion questions]]></category>
		<category><![CDATA[Reflections]]></category>

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		<description><![CDATA[What is it with Las Vegas and call centers?
I was surprised to learn from Donna N. that the Results call center has closed &#34;for now,&#34; or so says the May 29th edition of The Optic.&#160; This is of course close on the heels of our closing on Uno de Mayo, and only a year or [...]]]></description>
			<content:encoded><![CDATA[<p>What is it with Las Vegas and call centers?</p>
<p><img style="margin: 0px 0px 0px 10px; display: inline" class="alignnone size-medium wp-image-70" title="Boot Hill for Call Center Managers" alt="Boot Hill for Call Center Managers" align="right" src="http://www.vbsnm.com/wp-content/uploads/2009/06/CT_house_0117-300x215.jpg" width="300" height="215" />I was surprised to learn from Donna N. that the Results call center has closed &quot;for now,&quot; or so says the May 29th edition of <a title="The Optic website" href="http://www.lasvegasoptic.com/" target="_blank">The Optic</a>.&#160; This is of course close on the heels of our closing on Uno de Mayo, and only a year or so after The Connection got disconnected.&#160; It seems that Call Center managers, like me, tend to leave this so-called &quot;<a title="Wildest town in the old wild west" href="http://www.infibeam.com/Books/info/Howard-Bryan/Wildest-of-the-Wild-West-True-Tales/0940666138.html" target="_blank">Wildest town in the Old Wild West</a>&quot; boots first at an alarming frequency.&#160; Three call centers down in the span of three years, for a town this size?&#160; Boy that seems perilously close to being an economic epidemic.&#160; And what&#8217;s worse it seems like the mortality rate is 100%.</p>
<p>I&#8217;d be interested in your take on this question.&#160; What is it about Las Vegas that accounts for a failure rate that high for businesses of this type?&#160; I may be too close to this situation to actually see the answer clearly, but I&#8217;m surely far away enough to ask the question!&#160; I have no ax to grind or hill to defend about the answer.&#160; I&#8217;m just curious.&#160; I&#8217;m sure someone like Sharon V. must have asked herself that question many times since that falls sort of under her area of concern.</p>
<p>Back in the Tarzan movies of my youth, they used to refer to &quot;the elephant&#8217;s burial ground.&quot; Remember that? Well, I guess the basic question is whether Las Vegas is the call center burial ground or did the town just have a 3 year run of bad luck?</p>
<p>Feel free to comment below.&#160; And since this is the first time I&#8217;ve mentioned commenting, let me explain that your comment will show up only after your first comment has been approved.&#160; Thereafter, there will be no delay in posting any comments you make subsequently.</p>
<p>On a personal note, I lost my ex-wife to cancer on Sunday night. I must leave for her funeral tomorrow at 11. But I put together <a href="http://www.youtube.com/watch?v=rgDUHVHh8uA">a tribute to her</a> that I&#8217;d like to share with you below before I go.</p>
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