Where call centers go to die
What is it with Las Vegas and call centers?
I was surprised to learn from Donna N. that the Results call center has closed "for now," or so says the May 29th edition of The Optic. This is of course close on the heels of our closing on Uno de Mayo, and only a year or so after The Connection got disconnected. It seems that Call Center managers, like me, tend to leave this so-called "Wildest town in the Old Wild West" boots first at an alarming frequency. Three call centers down in the span of three years, for a town this size? Boy that seems perilously close to being an economic epidemic. And what’s worse it seems like the mortality rate is 100%.
I’d be interested in your take on this question. What is it about Las Vegas that accounts for a failure rate that high for businesses of this type? I may be too close to this situation to actually see the answer clearly, but I’m surely far away enough to ask the question! I have no ax to grind or hill to defend about the answer. I’m just curious. I’m sure someone like Sharon V. must have asked herself that question many times since that falls sort of under her area of concern.
Back in the Tarzan movies of my youth, they used to refer to "the elephant’s burial ground." Remember that? Well, I guess the basic question is whether Las Vegas is the call center burial ground or did the town just have a 3 year run of bad luck?
Feel free to comment below. And since this is the first time I’ve mentioned commenting, let me explain that your comment will show up only after your first comment has been approved. Thereafter, there will be no delay in posting any comments you make subsequently.
On a personal note, I lost my ex-wife to cancer on Sunday night. I must leave for her funeral tomorrow at 11. But I put together a tribute to her that I’d like to share with you below before I go.